Operations manager

Location: Coventry & Northampton (regular travel between both required) Salary: £45,000 per annum Job Type: Full-time, Permanent Sector: Domiciliary Care / Supported Living

About the Role

Next Step Recruitment Solutions is working with an established care provider who is expanding from their Coventry base into a brand new Northampton territory. They’re looking for an Operations Manager who can do two things at once: protect the quality and compliance of a service that’s already up and running, while building something new where it isn’t.

Northampton is a genuine ground-floor opportunity. The provider currently supports 10 clients there and has no office yet, so this role carries real ownership over how that territory takes shape.

This is a hands-on role. As well as leading operations across both sites, you’ll be expected to step in and deliver care visits personally when needed, particularly in Northampton while the local team is still being built.

What You’ll Be Doing

• Managing day-to-day operations across Coventry and Northampton
• Acting as a hands-on leader in Northampton as the newer, growing territory, including covering care visits directly where the rota requires it
• Ensuring consistent quality, compliance and standards across both locations
• Supporting business development and client retention with a commercial mindset
• Line managing local teams and building operational structure as Northampton scales

What We’re Looking For

• Registered Manager experience within domiciliary care or supported living (CQC registration background essential)
• A strong operational track record: rotas, compliance, safeguarding, quality assurance
• Commercial awareness, ideally with experience growing or supporting business development in a care setting
• Willingness and ability to travel regularly between Coventry and Northampton
• A genuinely hands-on approach, including comfort delivering care visits directly when needed
• A builder’s mindset: someone who’s energised by starting something rather than only maintaining it

What’s On Offer

• £45,000 salary
• The chance to genuinely shape a new territory rather than inherit an existing structure
• Autonomy across two sites, reporting into senior leadership

Please note: this role is only open to candidates who already hold the right to work in the UK, as sponsorship is not available.

About Next Step Recruitment Solutions

Next Step Recruitment Solutions is a specialist social care recruitment agency, born out of NSSL Group’s operational experience running supported living services. That background means we understand this sector from the inside, not just from a recruiter’s desk, and we recruit everything from frontline support roles through to Registered Manager and director-level positions.

How to Apply

If this sounds like the right next step for you, apply now or get in touch for a confidential conversation about the role.